ORDER TRACKING
Follow every step.
We email tracking when the order ships. Activity appears after the carrier completes its first scan.
SHIPPING POLICY
From our door to yours.
Clear rates, realistic delivery estimates and tracking from the moment your lighting order leaves us.
Free over $109orders below $109 ship for $6.99
2–4 business daysfor order processing
12–16 business daystypical delivery after processing
DELIVERY ESTIMATES
Know when to expect the glow.
United States, United Kingdom and EU: 12–14 business days after processing.
Canada: 14–16 business days after processing.
Remote locations, carrier conditions and customs clearance may add time.
SHIPPING DETAILS
From tracking to delivery issues.
MULTIPLE PACKAGES
One order may arrive separately.
Items may ship separately because of size, availability or fulfillment location. Each package has its own tracking and may arrive on a different day.
SHIPPING INFORMATION
Check the address before submitting.
Provide a complete name, street address, unit number, city, postal code and phone. Contact us immediately about errors; changes may not be possible after processing.
LOST PACKAGES
We’ll help investigate.
Check the delivery area, household members and neighbors, then email your order number and tracking details so we can investigate with the carrier.
DAMAGED PACKAGES
Keep the packaging and take photos.
Send photos of the outer box, shipping label, internal packaging and product. Keep all packaging until the claim is reviewed.
CUSTOMS & DUTIES
International charges.
Destination-country duties, taxes and customs fees are the customer’s responsibility.
DELIVERY RESTRICTIONS
Where we can ship.
We do not ship to P.O. Boxes or APO/FPO addresses. Some remote locations may need an alternative delivery option.